Privacy Policy

Helicase Space LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Helicase.space (the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your email address, name, and password.
• User Content: We collect and store the notes, documents, audio recordings, and other content you create, upload, or store through the Service.
• Payment Information: If you purchase a paid subscription, our payment processors collect your payment card information and billing address. We do not directly store complete payment card numbers.
• Communications: When you contact us for support or provide feedback, we collect the information you provide in those communications.

Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including features used, actions taken, and time spent.
• Device Information: We collect information about the device you use to access the Service, including device type, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Our servers automatically record information including IP address, browser type, referring/exit pages, and timestamps.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information and improve the Service. See Section 7 for more details.

Information from Third Parties

If you choose to link your account with third-party services (such as cloud storage providers), we may receive information from those services in accordance with their privacy policies and your privacy settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service
• Process and store your User Content, including using AI and machine learning to provide features such as transcription, summarization, search, and content recommendations
• Process transactions and send related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events, and provide news and information we think will interest you (you can opt out of these communications)
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
• Personalize and improve the Service and provide content and features that match your interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as cloud hosting, AI processing, payment processing, data analysis, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

AI and Machine Learning Providers

To provide AI-powered features, we may share your User Content with third-party AI service providers. We implement appropriate safeguards and require these providers to maintain the confidentiality and security of your information.

Legal Requirements and Protection

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to: (a) comply with legal obligations, court orders, or government requests; (b) protect and defend our rights or property; (c) prevent fraud or abuse; (d) protect the safety of users or the public.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

With Your Consent

We may share your information with third parties when you give us your consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest using industry-standard encryption algorithms
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Monitoring and logging of system activities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete your User Content and personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Some information may remain in backup copies for a limited period but will not be available for use.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your account information at any time through your account settings.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Data Portability: You can export your User Content in a machine-readable format.
• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
• Object to Processing: You can object to certain types of processing of your information.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at privacy@helicase.space. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve the Service. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

8. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including using Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

The Service is not intended for children under 13 years of age (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages. If we learn that we have collected personal information from a child under the applicable age without parental consent, we will delete that information. If you believe we have collected information from a child, please contact us at privacy@helicase.space.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@helicase.space.

12. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable laws. The legal bases for processing your information include:

• Contract: Processing necessary to provide the Service under our Terms of Service
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service
• Consent: Where you have given consent for specific processing activities
• Legal Obligation: Processing necessary to comply with legal requirements

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account
• Posting a notice on the Service
• Updating the "Last Updated" date at the top of this Privacy Policy

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Helicase Space LLC
Email: privacy@helicase.space
Legal inquiries: legal@helicase.space